Refund policy.

14-day money-back guarantee

If you cancel within 14 days of your first payment for a plan, we refund that payment in full, for any reason. This applies whether or not your access has opened yet.

Before your access opens

When you sign up, you pay your first month straight away and your billing period starts on the day your access opens. This is a one-time founder reservation payment that covers your first month from launch. At launch, authorise the recurring subscription separately to activate access. Its first recurring charge is one month after launch.

If we can't give you access to the service you paid for, you're entitled to a refund for the part we haven't provided, as the law requires. We will email you if your access is delayed.

Renewals and cancelling

• You can cancel at any time from your account. Your plan keeps working until the end of the period you've paid for, and it won't renew after that.
• After the 14-day guarantee, we don't refund part of a monthly period you've already started, except where the law requires it or we've made an error.
• If we charge you by mistake, for example a duplicate payment, we refund it in full.

Credit blocks and add-ons

• Credit blocks: if you haven't used any credits from a block, you can ask for a full refund within 14 days of buying it. Once credits from a block have been used, that block can't be refunded.
• Monthly credit add-on: it's part of your subscription, so it follows the same rules as your plan. Removing it takes effect at your next renewal.
• Credits included with your plan have no cash value and aren't refundable on their own.

Founder pricing and refunds

Founder pricing is limited to the first 100 signups. If you take a refund for your plan, your founder price ends and your founder spot may be given to someone else. If you sign up again later, you pay the price available at that time.

How to ask for a refund

We handle refund requests and return approved refunds through Stripe to the original payment method. You can:

• email us at [email protected] with the email address you signed up with.

Refunds go back to your original payment method. Once approved, they usually take 5 to 10 working days to appear, depending on your bank.

If something has gone wrong, please contact us before disputing a payment with your bank. We can usually sort it out faster.

Your legal rights

Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 in the UK, or equivalent laws where you live. Where the law gives you more than this policy does, the law applies.

See also our terms of service and privacy notice.